This Privacy Policy describes the data collection and management practices of WW99 ("we", "Platform") regarding the personal information of users ("you", "Member") who access or use services on the ww99.run website. We take our responsibility to protect your privacy seriously and operate in accordance with strict data protection standards. By using the WW99 platform, you agree to the practices described in this Privacy Policy.
Quick Summary
Ww99 collects data necessary to manage your account and process your transactions. We do not sell your data. You may request access, correction, or deletion of your data at any time. All data is protected with high-level encryption.
1 Information We Collect
Ww99 collects several categories of personal information from you in different circumstances. The following are the types of information we collect:
Information You Provide Directly
- Registration information: Full name, date of birth, email address, phone number, and the username you chose when creating your account.
- Identity verification information (KYC): A copy of your national identity card (MyKad), passport, or other valid identification document for age and identity verification purposes.
- Financial information: Bank account numbers, e-wallet numbers (Touch 'n Go, GrabPay), and other payment method details you use for deposits and withdrawals.
- Communications with us: Any messages, complaints, or enquiries you send to the ww99 customer support team via live chat, email, or other communication channels.
Automatically Collected Information
- Technical data: IP address, device type, operating system, browser type and version that you use.
- Usage data: Pages you visit, time spent on the platform, games played, betting amounts and frequency, and general usage patterns.
- Location data: Approximate geographic location based on your IP address for legal compliance and security purposes.
- Cookie data: Session data, language preferences, and information required to ensure the platform functions correctly on your device.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Registration Information | Account management and identity verification | Lifetime of account + 5 years |
| KYC Documents | Age verification, fraud prevention | Lifetime of account + 7 years |
| Financial Information | Deposit and withdrawal processing | Lifetime of account + 7 years |
| Usage Data | Platform improvement and security | 24 months from the date of collection |
| Communication Data | Customer support and dispute records | 3 years from the date of communication |
2 How We Use Your Data
The personal information we collect is used solely for legitimate and necessary purposes. ww99 uses your data for the following:
- Account management: Opening, managing, and maintaining your account on the ww99 platform, including keeping your login secure.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
- Identity verification: Meeting the KYC and anti-money laundering (AML) requirements mandated by our licensing authority.
- Fraud prevention: Detecting and preventing fraudulent activity, multiple account usage, and platform abuse.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance.
- Platform improvement: Analysing usage patterns to improve your gaming experience, interface, and overall platform performance.
- Service communications: Sending important notifications relating to your account, transactions, security updates, and changes to our terms of service.
- Marketing (with consent): Sending promotional information and bonus offers — only if you have consented to receive such communications.
About Marketing Communications
You can stop receiving marketing emails or notifications from WW99 at any time by updating your communication preferences in your account settings. Unsubscribing from marketing does not affect important service notifications related to your account.
3 Sharing Information with Third Parties
Ww99 does not sell your personal data. However, there are limited situations where we may need to share your information with trusted third parties:
- Payment providers: Required financial information is shared with payment processors and banking institutions to securely process your deposit and withdrawal transactions.
- Technology service providers: Companies that provide server hosting, cybersecurity, analytics, and technical support services that help us operate the platform.
- Regulatory bodies and law enforcement: When required by law or court order, WW99 will disclose the necessary information to the relevant authorities.
- Identity verification providers: Trusted third-party KYC services to help verify your identity securely and efficiently.
All third parties we work with are bound by strict data protection agreements and are only permitted to use your information for the specific purposes defined. They are not permitted to use your data for any other purpose.
4 Your Data Security
Protecting your personal data is a top priority at ww99. We implement a range of technical and organisational security measures to keep your information safe at all times:
- 256-bit SSL encryption for all data transmitted between your device and ww99 servers.
- Passwords are stored using secure hashing algorithms — we never store your password in plain text.
- Two-factor authentication (2FA) is available and encouraged for all accounts.
- System monitoring 24 hours a day, 7 days a week to detect and respond to security threats.
- Strict internal access controls — only authorised staff may access members' personal data.
- Regular independent security audits to identify and address any system vulnerabilities.
Shared Responsibility
While ww99 implements robust security measures, the security of your account also depends on your own actions. Please use a strong and unique password, enable two-factor authentication, and never share your login credentials with anyone.
5 Cookies and Tracking Technologies
Ww99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best. The following are the types of cookies we use:
- Session cookies: Required to maintain your login session and ensure the platform functions correctly. These cookies are deleted when you close your browser.
- Preference cookies: Saving your preferences such as language and display settings for a more convenient experience on future visits.
- Analytics cookies: Helps us understand how members use the platform so we can continuously improve it.
- Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage your cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the WW99 platform.
6 Data Retention and Deletion
Ww99 retains your personal data for as long as your account is active and for the required period following account closure to fulfil legal obligations, audits, and legitimate business requirements. Our data retention schedule is as stated in the table in Section 1 of this document.
When the retention period expires or when you request eligible data deletion, WW99 will securely delete or destroy your data using methods that ensure it cannot be recovered or accessed again.
7 Your Rights Regarding Personal Data
As a ww99 member, you have the following rights regarding your personal data that we hold: